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Published on November 04, 2014

Saint Mary’s Hospital Improves Clinical Communication and Enhances the Quality of Patient Care with Imprivata Cortext

Saint Mary’s Selects Imprivata Cortext for its Leading Secure Communications and Care Coordination Functionality as well as Imprivata’s Deep Expertise in Improving Provider Productivity

Imprivata-Cortext Logo

“It also improves patient safety because care teams can coordinate and make decisions in real time, enabling them to more quickly deliver the best patient care possible.”

LEXINGTON, Mass.--Imprivata® (NYSE: IMPR), a leading provider of authentication, access management and secure communications solutions for the healthcare industry, today announced that Saint Mary’s Hospital (Waterbury, Conn.) has selected Imprivata Cortext® to improve clinical communications, enhance provider workflow efficiency and increase patient safety and quality of care. Imprivata Cortext is a HIPAA-verified secure communications platform that enables more efficient, secure and reliable communication between providers inside and outside the hospital using smartphones, tablets and desktops. Saint Mary’s is an existing Imprivata OneSign® customer, so implementing Imprivata Cortext also expands the hospital’s existing strategic partnership with Imprivata to meet its authentication, access management and secure communications needs.

“Imprivata Cortext gives our clinical staff the ability to more efficiently communicate and collaborate, which allows them to spend more time bedside, taking care of patients,” said Michael Novak, chief information officer at Saint Mary’s. “It also improves patient safety because care teams can coordinate and make decisions in real time, enabling them to more quickly deliver the best patient care possible.”

“As our clinical staff continues to become mobile, we must implement technologies that support providers’ changing workflows to give them the access they need to deliver high-quality patient care as they move quickly throughout the hospital. One of the key areas we identified for improvement was communication, primarily because pagers are inefficient and waiting for callbacks creates delays that impact patients,” said Birgit Koellmer, nurse informaticist at Saint Mary’s.

“It was clear we needed a solution to improve communication and care coordination, and after evaluating several products, we found Imprivata Cortext to be the only solution built exclusively for healthcare and capable of meeting our unique clinical workflow challenges. Imprivata’s deep healthcare expertise, which has been proven through the success of our Imprivata OneSign implementation, gives us confidence that Imprivata Cortext is the best option for improving communication and care coordination,” said Tom Calo, technical solutions engineer at Saint Mary’s.

Imprivata Cortext enables HIPAA-verified mobile and desktop messaging across care teams and multiple healthcare organizations. Imprivata Cortext supports native platforms for iPhones, iPads, Android-based devices and desktops to improve communications and care coordination while addressing the inefficiencies of pagers and other outdated technologies. Imprivata Cortext also offers application programming interface (API)-level integration with leading third-party alerting, scheduling and EMR applications to allow providers to receive critical alerts, scheduling notifications, lab results and other information directly to their preferred device, which helps customers like Saint Mary’s to further streamline clinical workflow and improve care coordination.

“Imprivata Cortext is designed specifically to meet the workflow challenges that care providers face every day, providing healthcare organizations with a secure communications platform for more efficient clinical communications and improved care coordination,” said Ed Gaudet, general manager of the Imprivata Cortext Products Group. “Like most of our customers, Saint Mary’s recognized the need for an extensible secure communications platform that lets their providers leverage the capabilities of new technology such as smart phones while also addressing inefficiencies caused by pagers and other outdated systems.”

According to the Imprivata Report on the Economic Impact of Inefficient Communications in Healthcare, more than half the time it takes to complete patient admissions, coordinate emergency response teams and patient transfers is wasted due to inefficient communication, costing the average U.S. hospital about $1.75 million annually. The study also finds that about half this wasted time could be reclaimed using secure text messaging, saving about $918,000 per hospital, per year.

“Our research quantifies the substantial productivity and economic impact that pagers and other outdated communications technologies have on the healthcare delivery process,” said Dr. Larry Ponemon, chairman and founder of the Ponemon Institute. “It is clear that providers see value in the ability to use their smartphones and secure text messaging to improve communications and care coordination, and it is encouraging to see that hospitals like Saint Mary’s are listening to their clinical staff and deploying more efficient, effective communications solutions like Imprivata Cortext.”

About Imprivata

Imprivata is a leading provider of authentication and access management solutions for the healthcare industry. Imprivata’s single sign-on, authentication management and secure communications solutions enable fast, secure and more efficient access to healthcare information technology systems to address multiple security challenges and improve provider productivity for better focus on patient care. For more information, please visit

About Saint Mary’s Hospital

Saint Mary’s Health System is a leading regional healthcare provider anchored by Saint Mary’s Hospital, an acute care community teaching hospital that has served Greater Waterbury for more than 100 years. Licensed for 347 beds, Saint Mary’s is designated as a Level II Trauma Center, offers award-winning cardiac and stroke care and houses the region’s only pediatric emergency care unit. As the leading provider of surgical services in Greater Waterbury, Saint Mary’s was the first to introduce the daVinci® Robotic Surgery System. The health system’s satellites and affiliates extend from Waterbury to Wolcott, Naugatuck, Southbury, Prospect and Watertown. Visit for more information or follow us on Facebook at SaintMarysHospitalCT or Twitter at @SaintMarysCT.

All Imprivata products are trademarks of Imprivata, Inc. in the USA and other countries. All other product or company names mentioned are the property of their respective owners


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