Saint Mary Hospital’s caring staff will make your hospital admission as easy as possible, offering assistance every step of the way. The following information details the admissions process to help set your mind at ease.
If you are being seen as an outpatient or having surgery that doesn’t require inpatient hospital admission, please visit the Surgical & Outpatient page for more information.
Tips for Your Hospital Admission
- Have your insurance card(s) and photo identification available.
- Complete any necessary pre-admission tests and fulfill pre-authorization requirements before your appointment.
- Follow your physician’s instructions for care before and after your hospital stay.
Please complete the following interactive form with all required information prior to your appointment.
Hospital Pre-Registration Form
Note: You may wish to assemble the following information before you begin; appointment date and time, personal identification, employment data, emergency contact details, insurance information, workers compensation information.
Saint Mary's Hospital participates in and accepts most major insurance plans including Medicare, Medicaid, managed care such as Anthem, Aetna, Cigna, ConnectiCare, United and Oxford, and commercial carriers. Saint Mary's Hospital will bill your insurance plan directly. Please bring insurance card(s) and photo identification with you the day of your admission/procedure.
- Pre-Authorizations - You are responsible for obtaining any referrals or pre-authorizations your insurance plan may require. Your physician's office should assist you with obtaining this authorization. If proper authorizations are not obtained, your admission/procedure may be rescheduled or you may be financially responsible.
- Payment for Services - You will be notified in advance of any insurance co-payments and/or deductibles your insurance plan may require. Please be aware that as part of your insurance agreement, payment is expected prior to, or at the time of service.
- Worker’s Compensation - If your admission/procedure is the result of an accident or worker’s compensation claim, you will need to provide the accident/worker’s compensation information prior to the date of admission/procedure.
Financial counseling is available. Please see the Patient Assistance page for more information.
Prior to your admission, your doctor may order outpatient tests such as blood work, X-rays or CT scans. Please review the following information to guide you through the testing process.
- Pre-Registration - Prior to your appointment, you will receive a call from a Patient Access Representative who will pre-register you over the telephone. You will be asked demographic and insurance information, and you will be informed of your financial responsibility. If you do not receive this call, you may contact the Pre-Registration Department at 203-709-8801.
- Getting to the Hospital Free parking is provided for outpatients in our Visitors Parking Garage on Cole Street or in the Franklin Street lot. Please bring your parking ticket with you in order to have it validated before returning to your vehicle. For more information, see the Directions page.
What to Bring to Your Appointment
- A copy of all insurance cards and photo identification
- A written order for the testing (or assurance that your physician has faxed your order to Saint Mary's Health System)
- Co-payments and/or deductibles your insurance carrier may require*
*Per your insurance agreement, payment is expected prior to, or at the time of service. Payments can be made over the telephone during the pre-registration call, through this website in our Online Business Office, or by making a payment via a Registrar at the time of your Pre-Admission test. If you require financial assistance, you may speak to a Financial Advocate by calling 203-709-7741.
Patient Rights & Responsibilities
At Saint Mary’s Hospital we want you to fully understand your rights and responsibilities when receiving healthcare. When you are admitted to the hospital, you will receive a copy of our “Patient Rights and Responsibilities” brochure. This brochure is available in English and Spanish. Please read through the information carefully. If you did not receive a copy of the brochure, or if you have any questions on this information, please ask a member of your care team.
Patient Rights & Responsibilities Brochures
Download your brochure below:
Patient Rights and Responsibilities - English version (PDF)
Patient Rights and Responsibilities - Spanish version (PDF)
Please leave any items that are not essential at home, especially jewelry or other valuables. For important items such as dentures, eyeglasses or hearing aids, you may keep them in the top drawer of the nightstand beside your bed. You may also wish to ask a family member or friend to hold these items for you so they are not misplaced. For more information, please visit the Your Hospital Stay page.