Our Services

  • Emergency Care

Emergency Care

In an Emergency
Dial 911

For non-urgent injuries and illnesses, visit one of our Urgent Care Centers.

Each year, the Emergency Department at Saint Mary’s Hospital provides expert, compassionate care to more than 70,000 of our friends and neighbors in the Greater Waterbury area. Our highly skilled, multilingual, emergency care team is available around the clock, whenever you need us. We are designated as a Level II Trauma Center, house the region’s only pediatric emergency unit, and have been recognized by the American Heart Association for the quality cardiac care we provide.

Saint Mary’s Emergency Department offers advanced care and diagnostic capabilities including:

  • Pediatric Emergency Care – Our physicians are board certified in pediatrics and pediatric emergency medicine and we provide expert care for our littlest patients.
  • Behavioral Health Services Our highly trained team, including a psychiatrist, social worker and specialized nurses, perform crisis and emergency evaluations in a unit specially designated for patients with acute behavioral health needs.
  • Life Star Helicopter Service For nearly 30 years, Saint Mary’s has partnered with Life Star to care for trauma patients and those with urgent medical needs.
  • Level II Trauma Center – This designation reflects the quality care that Saint Mary’s provides in accordance with the standards established by the American College of Surgeons’ Committee on Trauma. 
  • Award-Winning Heart Care – Saint Mary’s has received the American Heart Association Mission Lifeline® award for meeting high standards of performance in the quick and appropriate treatment of heart attack patients. 

Coming to the Emergency Department

The Emergency Department (ED) entrance is located at 47 South Elm Street, Waterbury, CT 06706. We ask that all patients come directly to the main entrance of the ED. Since limited parking is available in the ambulance bay, you may be directed to park across the street in the parking lot of the former Holiday Inn or in the Visitors Parking Garage on Cole Street.

What to Bring

When you come to the ED, please bring the following information or items:

  • List of current medications—or bring the medications with you
  • List of known allergies
  • Recent medical procedures or test results
  • Personal identification
  • Health insurance information
  • A responsible adult or phone number for your emergency contact

Your Visitors

At your request, up to 2 visitors at a time may accompany you in the emergency treatment room. For everyone’s safety, infants and small children must remain in the waiting area with family. We may ask visitors to leave the treatment room so we can care for you, protect everyone’s safety and give you privacy in critical situations.

To protect the privacy of other patients, your visitors must remain with you in your treatment room or they are welcome to stay in the waiting area. Our staff is available to assist your visitors while they wait.

What to Expect

Day and night, our warm and welcoming staff is always available to attend to your needs and will keep you comfortable throughout your visit.

Evaluation (Triage)

  1. When you arrive, our Customer Care Representative will greet you and ask for your name, date of birth and the reason for your visit.
  2. Next, a registered nurse (RN) will ask for the details of your personal and medical history and perform a brief exam. This process is known as triage; it helps us treat the most serious cases first.
  3. Following your initial evaluation, our registrar will call your name and escort you to a private area to ask about your health insurance information.
  4. If you’re asked to wait, please be sure to let our staff know if you experience any changes in your symptoms. If you choose not to stay for testing, diagnosis and treatment, please let our staff know. Please also note that if you leave after you have signed in and have been triaged, you will receive a bill for services.

IMPORTANT: While you wait, you should not eat or drink anything. For accuracy, many tests or treatments must be completed with an empty stomach.

Testing and Treatment

One of our emergency medicine physicians or mid-level providers will conduct an in-depth examination and may recommend tests such as X-rays, an MRI or CT scan, blood work or other procedures. Depending on the test, results may be available quickly. However, certain tests take more time. Our Customer Care Representatives will answer your questions and keep you and your loved ones informed throughout the process.

If You Require Hospitalization

Your physician will let you know if you need to be admitted to the hospital for ongoing care. We’ll keep you comfortable and informed while we prepare a room for you. Although we work as quickly as possible, you may experience some delay before you are transferred to an inpatient unit. Let your care team know how we can support you during this time, including helping you with arrangements to relocate your vehicle, if needed.

After Your Visit

Please be sure to follow all instructions provided by your doctor or nurse. If your condition doesn’t improve or gets worse after you get home, call your personal physician or return to Saint Mary’s Emergency Department for additional care. Always ask your questions and let your doctor or nurse know about your concerns, so we can provide you with the best possible care.

Your Opinion Matters

We want to know about your experience as a patient. After your Emergency Department visit, you may be contacted by a professional telephone interviewer from HealthStream® Research. Your Caller ID may show “Healthstream” or “1-800-305-2522.” Please respond to this brief call with your feedback. Your comments will help us continue to deliver exceptional care to every patient every day.

Cost of Care

Saint Mary’s Hospital treats anyone who comes to our Emergency Department, regardless of ability to pay. If you are uninsured or underinsured, our Financial Advocates are available to assist you. Please visit our Patient Assistance page for more information.

However, please note that clinical staff members are not able to provide an estimate of your charges, since billing for emergency care can only be calculated after your visit is complete. Please be prepared to pay any co-pays or deductible amounts shown on your insurance policy at the time of your visit.

Life Star Helicopter Transport

Since 1985, Saint Mary’s Hospital and Life Star service have been saving lives together. Saint Mary’s utilizes the Life Star helicopter service to transport patients to tertiary care centers and receive patients requiring emergent or trauma care – a designation not all hospitals in Connecticut share. If your care requires rapid transfer to or from another location, your Saint Mary’s care team will arrange for that service.

Emergency Medical Services (EMS)

Saint Mary’s Hospital is part of the Greater Waterbury Emergency Medical Services (EMS) response network. We have trained more than 500 pre-hospital providers from 15 different organizations throughout our area. When you call 911 for emergency assistance, our network of trained providers initiates exceptional care making every second count.

For additional information, please call us at203-709-6483 or 203-709-6335.

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